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Forsta Digital Diaries Support

All the topics, resources needed for Forsta Digital Diaries.

Digital Diaries System Requirements

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Supported Browsers

Digital Diaries supports Chrome, Edge, Brave and Safari. Digital Diaries strongly recommends using Chrome for the best experience. While Mozilla Firefox will work for most of our site, some functions require the use of Adobe Flash which is no longer supported by Firefox. Internet Explorer and Opera are not supported.

FOR PARTICIPANTS ONLY

Mobile Devices for Responsive Interface
iOS (11+) - iPhone, iPad
Android (4+) - smartphones and tablets

Tip:  Concept Canvas activities cannot be completed on mobile devices.

Note: Windows tablets have limited functionality, mostly with uploading images and video, with our platform. They can work sometimes but we do not support or suggest their use with our platform.

Supported Mobile Devices

Devices we support for the Digital Diaries mobile app:

  • iOS (13+) - iPhone, iPad
  • Android (6+) - smartphones and tablets

Tip: Concept Canvas activities cannot be completed on the mobile application.  Also, the location collector for regular activities is not mobile app compatible.

Note: Mobile Activities can be completed both on the App and on the Website.

Despite the responsive nature of the Digital Diaries site on a mobile browser, we still recommend the Digital Diaries mobile app for use in mobile studies. There are important pieces of functionality contained in the mobile app that cannot be replicated by using the responsive web browser application on a mobile device. These include offline mode, push notifications, and video compression. For more details, please contact Helpdesk Support.

Supported Languages

Both the Digital Diaries participant website and mobile app are available in multiple languages.

When creating activities in our platform, the default translation shown is in English while subsets of the activity need to be manually translated per each language used. Then, once the activity is placed in the corresponding segment, the language of the segment will determine which translation of the activity to show. This allows multiple languages to be used in one activity. If you have any technical questions about this, please contact Helpdesk Support.

Note: The mobile app interface translations (menu, sections, buttons, tooltip messages) are auto-generated and are based on the participant's mobile device language.

List of supported languages:

  • Bahasa Melayu (Malay)
  • Brazilian Portuguese
  • Bulgarian
  • Chinese Simplified
  • Chinese Traditional
  • Danish
  • Dutch
  • English (United States)
  • English (Australia)
  • English (United Kingdom)
  • English (India)
  • Finnish
  • French
  • German
  • Greek
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian Bokmal
  • Polish
  • Spanish
  • Spanish (Spain)
  • Swedish
  • Tagalog
  • Thai 
  • Turkish
  • Russian
  • Vietnamese
  • Arabic

Tip: For European and Australian participants, we provide separate EU and AU servers to accommodate Safe Harbor restrictions. Also, speed issues for both European-based and Asian-based participants can be improved by basing your project on the EU or AU servers. There is no extra fee to use the EU and AU servers. Please ask your Forsta account representative for more information.

If there is a language not listed that you would like for a project, contact us at revelationproduct@forsta.com and we can see about getting it implemented for you.